Shipping

We ship all orders within 48 hours after the order is placed, during business days (Monday to Friday, excluding official holidays) upon availability of the product. Since we don't carry stock we must double-check the availability of the art piece to confirm that the artisan hasn't sold it previously on his (her) own. All our shipping costs include handling fees.

Currently, we offer two types of shipping:

• Certified Air Mail
• EMS Panama

Certified Air Mail

Certified Air Mail is our lower cost mail option. Typically, your package will arrive to its destination in 2 to 3 weeks. But be aware that it might take up to a month. It is a cost-effective way to get your goods. We can only mail packages up to 2 kilograms (4.4lbs).

EMS Panama

EMS Panamá is a courier, similar to FedEx, UPS, etc., but Government-sponsored. Thus, it is cheaper to use than the private ones. This is the exact same service that USPS uses for international shipping. Using this service your package arrives in about 5-8 days in average. If you need you package now, this is the way to go. For comparison purposes, 1kg (about 2.2lbs, and the minimum charge) costs about US$15.00 to the main USA.

Return and Refund Policy

If you are not completely satisfied with you purchase, feel free to return the product within 30 days from the purchase date. No question asked. Simply follow the instructions and send it back for a full refund.

To request a refund, please do the following:

1. You must contact us via our web store Support Department.
2. Once you have contacted us, you will receive an email from us with a refund tracking number and further instructions on how to return the product to us. Do not send back your product until you receive an email and proper confirmation from us.
3. Credit card credits will be made once we have received your product or products.

Refunds will be made based on the total price of the products purchased, excluding shipping and handling charges, shipping and handling is non-refundable.

If you have any questions or concerns, do not hesitate to contact us.

Exchange Policy

We will gladly exchange your product, within 30 days from the purchase date, for any of the following reasons:

1. If you receive the wrong article.
2. If you receive broken items.*
   * Please note that some tagua items, specially those made with more than one seed, are made of several pieces glued together. These items are not broken and reassembled, but rather made that way by the artists. This is specially obvious in items that have a lot of fine detail, like insects.

To exchange a product, please do the following:

1. You must contact us via our web store Support Department.
2. Once you have contacted us, you will receive an email from us with an exchange tracking number and further instructions on how to return the product to us. Do not send back your product until you receive an email and proper confirmation from us.
3. Exchanges will be made and send to you once we have received your product.

Also please note the following:

• All returns must be sent prepaid.
• Shipping and handling fees related to sending back the exchanged product to you will be paid by us.
• You will need to include a copy of your Order/Invoice with your returned order. Orders for exchange without a copy of a valid invoice will not be accepted.
• Exchanges will be made for an equal product, no replacements will be given for other items unless the product has been discontinued or is no longer available, in such case we will contact you, so that you can chose another product of equal or lesser value.

If you have any questions or concerns, do not hesitate to contact us.